What happens if there’s something wrong with my order?
No worries! Just contact our help department with your order number, invoice, and email, and we’ll take care of that for you immediately!
While we take the greatest care to ensure that your order gets to you correctly, we take great pride in packing your orders ourselves, so mistakes can, unfortunately, happen!
Please note that, due to health concerns, we cannot accept any products which have been opened or used.
Help! I’m missing an item from my order!
No need to panic! Contact our help team with your order number, email, and a copy of your invoice, and we’ll send the item out to you!
I bought a product and I’ve decided I want to return it. How can I go about this?
Sorry you didn’t like your item! We’ll happily accept back any item
within 30 days of purchase, and issue a refund back into your account.
Returns can be made in-store upon presentation of receipt or
international by postal service.
There are a few things to keep in mind for your product to be eligible for return:
- Please ensure the package has not been opened.
- Hygiene seal needs to be still intact. Items which do not have a hygiene seal are not eligible for a return or refund.
- Any product which appears to have been used will not be eligible for refund or return.
- Any item being returned should be in the original packaging.
- Gift sets and festive products are not eligible for return or refund.
Returns are free of charge within Malta. You can return your product in-store at one of our locations, or through the post. International returns are to be done by post with any postal service, cost is to be paid by the client. If you’re interested in exchanging, please make sure to provide proof of purchase with your return, and to specify which product you’d like as a replacement.
Should the item be out of stock, we can offer alternative choices for you. Please
note that we will not be able to give money back but we can issue a credit note.
PLEASE BE AWARE THAT THE FOLLOWING CANNOT BE RETURNED AND ARE NOT EXCHANGEABLE:
- Due to hygiene reasons, foundations, concealers, nail products, lip glosses, lip primers, mascara, mascara bases, liquid liners
- Products on special offer
- Seasonal Products
- Gift sets
My product was damaged in transit! What do I do?
Don’t worry! Please contact our help team to assist you. Provide your email address, order number, and a picture of the damaged item, and we’ll send you a new one, free of charge! We try to pack your items so that this doesn’t happen, but we’ve got your back if it does.
